Dealership Customer Experience

A customer survey management system tailored for car dealerships. The platform effectively tracks customer information throughout the sales and after-sales processes, automating survey invitations for both stages. It offers robust management capabilities for surveys, questions, answers, and campaigns, empowering dealerships to gather and analyze valuable customer feedback.

Implemented a scalable email dispatch system capable of sending bulk emails to customers in batches.
Implemented excel file import functionality to efficiently populate customer data for both sales and after-sales records.
Developed and implemented key components of the admin panel, enabling efficient management of survey and customer data.
Implemented a queue system using Laravel Horizon to offload time-consuming tasks, optimizing application performance and responsiveness.
Implemented a mailing list system for efficient batch-based newsletter distribution to customers.
Implemented comprehensive audit logging to track all administrative actions for enhanced security and accountability.
Created comprehensive documentation outlining the admin panel's functionalities and usage procedures.
Deployed and configured staging environment.